Frequently Asked Questions
Everything you need to know about shopping with Hijabistahub.
What are your shipping rates and delivery times?
We offer standard shipping across Malaysia and international delivery. Local orders typically arrive within 3-5 business days, while international shipping varies by destination and courier selection.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 14 days of receiving your order. Items must be in their original condition, unworn, unwashed, and with all tags still attached.
How do I care for my hijabs and apparel?
To maintain the quality of our fabrics, we recommend hand washing in cold water with mild detergent. Avoid tumble drying and iron on a low heat setting to prevent damage to delicate materials.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets. We also offer 'Buy Now, Pay Later' options through our integrated payment partners.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are the colors of the products accurate on the website?
We strive to display our product colors as accurately as possible. However, please note that actual colors may vary slightly due to studio lighting and different screen resolutions on your device.